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Refund policy

No Quibbles Policy.

If, after 14 days, you decide Rowdy Kind isn't right for your family we will refund you the cost of your purchase, no questions asked.  We know trying a new skin or hair care product isn't easy, so we want to put your mind at rest.  

Further, if at any time up to 28 days you find the product is defective in any way we will refund the full cost of your order

Full Legal Returns & Refund Policy.

If you are a consumer, you have the right to cancel your contract with us for any unused and unopened products within a period of fourteen (28) days starting the day after your receipt (or receipt by someone identified by you) of the products as reflected by the carrier’s recorded date of successful delivery. To exercise your right to cancel, you must inform us of your decision. You may do this by contacting us via email or post. 

If you cancel your contract with us, you must inform us by sending an email to info@rowdykind.com, or a letter to Rowdy Kind 72 The Street, GU4 8BU with your order details and details of your email address. The refund will be made in the form of the original payment.  

Your right to cancel does not affect your rights as a consumer in relation to any defective or incorrect products you may receive. If you receive a defective product or incorrect product, please contact us immediately at info@rowdykind.com with your order number and a description of the problem. 

Third Party Sites.

Tilbury Ltd has no control over, and no liability for any third-party websites or materials. Tilbury Ltd works with a number of partners, vendors, and third-party providers whose internet sites may be linked with the Site.  Because neither Tilbury Ltd nor the Site has control over the content and performance of these third-party sites, Tilbury Ltd makes no guarantees about the accuracy, currency, content, or quality of the information provided by such sites, and assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites. These third-party sites, and all sites besides this Site, have separate terms and conditions and privacy policies separate from Tilbury Ltd.’s Terms and Conditions and Privacy Policy. It is your responsibility to review each site’s terms and conditions and privacy policy. 
Similarly, from time to time in connection with your use of the Site, you may have access to content items (including, but not limited to, websites) that are owned by third parties. You acknowledge and agree that Tilbury Ltd makes no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third party content. Tilbury Ltd is not responsible or liable for any damages claimed in connection with content or products available from such external sites.

Exclusions and Limitations.

Those who access or use the Site from other jurisdictions do so at their own volition and are responsible for compliance with local law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, in certain jurisdictions, some of the above limitations of liability may not apply to you; all other provisions of these Terms and Conditions remain in full force and effect.

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